Generally an issue connecting online which may be due to temporary congestion with your Internet service or with the Internet connection. Solution If signing in to PlayStation Network or connecting online, restart the PS3 system and try connecting again. Try connecting at a later time. If the problem persists, please click on the type of connection for additional help. Troubleshooting PS3 wired connections. Troubleshooting PS3 Wireless connections. For more tips and hints on using your PlayStation system, visit our technical support forums at community.eu.playstation.com.