A network cable is not connected correctly. Solution: If you are using a wired Internet connection, please check that the Ethernet cable is connected correctly and that the Internet access point (usually a router) is turned on. If you are using a wireless Internet connection, check your Internet settings by going to Settings > [Network Settings] > [Internet Connection Test] on the XMB™ Menu and performing an Internet Connection Test. For more tips and hints on using your PlayStation system, visit our technical support forums at community.eu.playstation.com.