There was an error from the Internet Service Provider when trying to validate the PPPoE user name and password. Solution Restart the PS3 system and attempt to connect online again. Make sure the PPPoE user name and password are correct. If the problem persists, select one of the following guides: Troubleshooting PS3 wired connections Troubleshooting PS3 wireless connections For more tips and hints on using your PS3 system, visit our technical support forums at community.eu.playstation.com