8801E13C PS4 Error Code

Discussion in 'Windows Error Code, Crashes, BSOD, and Hangs' started by securityhope, Feb 10, 2017.

  1. securityhope

    securityhope Administrator Staff Member

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    Remote Play - Connection to the server has timed out as the network speed is too slow.
    You may be able to connect by improving your network. Try these Network Connection troubleshooting tips:
    • Make sure your PlayStation 4 and your computer are both connected to the same stable, high-speed network with upload and download speeds of at least 5 Mbps.
    • We recommend a wired Internet connection for your PlayStation 4.
    • If you are using a Wi-Fi (wireless) connection, move your PlayStation 4 closer to the access point or router. Make sure there are no obstructions between them.
    • Other devices on your network might be using a large amount of bandwidth. Wait until they are idle before using Remote Play.
    • Confirm that all of the ports UDP 9296, 9297, 9303 are open. If not, adjust your router's port forwarding settings to allow communication between the PlayStation 4 and the Internet. For instructions on how to adjust these settings, please refer to the manual supplied with your router or contact your ISP.
    • The anti-virus software on your computer may be blocking communication between your PlayStation 4 and the computer. Try disabling the firewall settings on your anti-virus software, or adding the Remote Play application to the firewall program exceptions. For details, refer to the instructions provided by the anti-virus software publisher.
    For more details about your network, please contact your ISP.
     

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