Netflix Error Code: 131

The error you're seeing is typically caused by:

• An issue with the Netflix app itself
• An issue with some Netflix account information stored on your device
• An issue connecting to the Internet from your device

In some cases, this error code may be accompanied by the following error message:

The account name or password is incorrect. Please try again. (131)​

Follow the troubleshooting steps for your device below to resolve the issue.
Apple TV

Sign out of Netflix
Apple TV 2 and Apple TV 3

1. Begin from the Netflix home screen.
2. If your account has profiles, select Switch Profiles.
   • If your account does not have profiles, continue to the following step.
3. Select Sign Out.
4. Sign back in and try Netflix again.

Apple TV 4

1. From inside of the Netflix app, press the Menu button on the remote.
2. Select Settings.
3. Select Sign Out.
4. Sign back in and try Netflix again.

Powercycle your Apple TV

1. Unplug your Apple TV and the TV it's connected to for at least 1 minute.
2. Plug both devices back in.
3. Turn both devices back on.
4. Try Netflix again.

iPhone, iPad, or iPod touch

Restart your device

1. Press and hold the Sleep/Wake button until the red slider appears.
2. Drag the slider to turn the device completely off.
3. After 10 seconds, press the Sleep/Wake button to turn your device back on.
4. Once your device powers on, launch Netflix and try your TV show or movie again.