You see the following error code and message when you try to download your Xbox Live profile on your Xbox 360 console: Sorry, Xbox Live profiles can't be downloaded right now. Please try again later. Status Code: 800704DC This may mean that there's a problem with the Xbox Live service, or with your Microsoft account. Solutions Solution 1: Check the Xbox Live service status If you see any alerts here, wait until the service is up and running and try again: Xbox Live Core Services: up and running 2017-02-09T14:36:08.9877043 00:00 Solution 2: Verify your Microsoft account security information If you've just created your account on Xbox.com but have not added security information, you’ll need to do so before you download your profile. This helps ensure that if you ever forget your password or lose access to your account, you can recover it. As extra security, Xbox 360 requires that you add two alternate contact methods. Here’s how to add security information online: Sign in to the Security page with your email address and password. Select UPDATE INFO under Update your security information. Select either a phone or email to add, and then follow the steps provided. Repeat Step 3 with a second email or phone number. Return to your console and try to download your profile again. Solution 3: Review your Microsoft account to determine your current status If you've changed your payment option recently, make sure it was correctly updated in your billing account. If your payment option has expired, you'll have to change to a new credit card or add another payment option. To change or update your payment option, see Add, update, or remove credit cards and other ways to pay, and then follow the instructions. Solution 4: Troubleshoot your Xbox Live connection This issue can occur if there's a problem with your Internet connection. Try troubleshooting your connection by using the Xbox 360 Connection Error Solution. Solution 5: Verify the billing information in your Microsoft account Make sure the billing information is correct in your Microsoft account: Sign in to the Payment
