Error 80072EF3 occurs when signing in to Xbox Live

You see the following error message and code when you try to sign in to Xbox Live on your Xbox 360 console:

Can't sign on to Xbox Live

80072EF3
​

This may mean there's a network connection issue or corrupted data on your console’s hard drive, or you have an outstanding balance on a subscription.

Solutions
Solution 1: Power cycle (turn off and on) the console

Here's how:

1. On your controller, press and hold the Xbox Guide button for 3 seconds.
2. From the on-screen menu, select Turn Off Console, and then press the A button .
3. Repeat step 1. Your console will turn on.

Solution 2: Check for and delete corrupted content

Here's how:

1. Press the Guide button on your controller.
2. Go to Settings and select System Settings.
3. Select Storage.
4. Choose a storage location, and then press the A button on your controller.
5. Choose Games and Apps, and then press the A button .
6. Scroll down and check for corrupted game save files. A corrupted file will be marked with a yellow exclamation point.
7. If you find a corrupted saved game file, delete it:
   1. Select the game, and then press the A button .
   2. Select Delete, and then press the A button .
   3. When prompted "This will permanently delete the selected content from your console. Are you sure you want to delete?", select Yes.

Solution 3: Clear the system cache

Clearing the system cache of possibly corrupted data can resolve problems. Here's how:

1. Press the Guide button on your controller.
2. Go to Settings and select System Settings.
3. Select Storage.
4. Highlight any storage device, and then press the Y button on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
5. Select Clear System Cache.
6. When prompted to confirm storage device maintenance, select Yes.

Solution 4: Pay any outstanding balance on your account

If you have a payment option tied to a subscription that has an outstanding balance, you'll have to settle the balance owed before you can make a purchase on your Xbox console.

Here’s how to pay your past-due balance online:

1. Sign in to the Services