You see the following error message when you try to sign in to Xbox Live on your Xbox 360 console: Sorry, either that's the wrong password, or that email doesn't have an Xbox membership. Please try again. Status Code: 8015D002 This means that you have two-step verification turned on, but you haven't set up an app password. Solutions Solution 1: Turn off two-step verification If you no longer want to use two-step verification, you can easily turn it off: Using a web browser, sign in to your account. Under Security