You see the following error message when you try to sign in to Xbox Live: Sorry, something's wrong with your Microsoft account. Go to https://account.live.com for help. Status code 8015D003 This may mean that there’s a problem with your Xbox Live profile. Solutions To resolve this issue, try the following solutions. Solution 1: Verify your Microsoft account security information Follow these steps: Go to your Microsoft account. Sign in with the Microsoft account (email address and password) that’s associated with your Xbox Live account. If you’ve forgotten your Microsoft account password, see the Lost Account and Password Solution. Click Security