You see the following error code when you try to sign in or start an Xbox One app: 8027025A This may mean one of the following: There's a temporary problem with the Xbox Live service. The application did not load in the time expected. There's a sign-in issue with your profile. Solutions Solution 1: Check the Xbox Live service status If you see any alerts here, wait until the service is up and running and try again: Xbox Live Core Services: up and running 2017-02-09T14:36:17.7182514 00:00 Solution 2: Start the app again To do this, first stop the app: Go to Home by pressing the Xbox button . With the focus on the app tile, select the Menu button . Select Quit. Wait at least 10 seconds, and then start the app again. Solution 3: Restart your console Reset the cache on your Xbox One console by following these steps. If your console is frozen, perform a hard reset by following the instructions in the note. Scroll left on the Home screen to open the guide. Select Settings. Select Restart console. Select Yes to confirm. Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
