The error you're seeing is typically caused by: An issue with the Netflix application itself An issue with some Netflix account information stored on the device An issue connecting to the Internet from your device In some cases, this error code may be accompanied by the following error message: Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website. (142)Follow the troubleshooting steps for your device below to resolve the issue. Apple TV Powercycle your Apple TV Unplug your Apple TV and the TV it's connected to for at least 1 minute. Plug both devices back in. Turn both devices back on. Try Netflix again. iPhone, iPad, or iPod touch Reboot your device Turn your iPad, iPhone or iPod touch off and wait for 10 seconds before turning it back on and trying Netflix again. If you need directions for rebooting your Apple device, see the iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting article on Apple's Support website.