Netflix Error Code: 115

Discussion in 'Windows Error Code, Crashes, BSOD, and Hangs' started by securityhope, Dec 24, 2016.

  1. securityhope

    securityhope Administrator Staff Member

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    The error you're seeing is typically caused by:
    • An issue with the Netflix application itself
    • An issue with some Netflix account information stored on the device
    • An issue connecting to the Internet from your device
    In some cases, this error code may be accompanied by the following error message:
    You cannot use Netflix on this device from this location. If you believe you are getting this message in error, please visit the Netflix website. (115)​
    Follow the troubleshooting steps for your device below to resolve the issue.
    Apple TV

    Note: This error only occurs on Apple TV 2 and Apple TV 3. If you experience this error on Apple TV 4, please contact customer service.
    Update your network settings
    1. From the main menu, select Settings.
    2. Select General.
    3. Select Network.
    4. Select Configure TCP/IP or Wi-Fi.
      • For Configure TCP/IP, select Automatically.
      • For Wi-Fi:
        1. Choose your Wi-Fi network
        2. Select Configure IP, then Automatic
        3. Select Configure DNS, then Automatic
    5. Press Menu until you are returned to the main menu of the Apple TV.
    Once you've completed these steps, or if your DNS settings were already set to "Automatic," try connecting to Netflix again.
    Troubleshoot problems connecting to Netflix
    If you're still having issues playing your movie or TV show, see our steps for troubleshooting problems connecting to Netflix.
    iPhone, iPad, or iPod touch

    Check your IP address
    1. Disable any proxies, VPN’s, or other software that might route your Internet traffic outside of your current region. For best results, we also recommend ensuring your device's network settings are set to Automatic.
    2. Check your current IP address by visiting whatismyip.com. Note the x.x.x.x address at the top of the page.
    3. Verify your IP address's location.
      • In North America, go to ARIN.net and enter the numeric address from Step 2 in the box located at the top right next to SEARCH Whois. Press the blue button to the right of the box.
      • In Latin America and the Caribbean, go to LACNIC.net and enter the numeric address from Step 2 in the search box and select Search.
      • In Europe, go to RIPE.net and enter the numeric address from Step 2 in the search box and select Search.
      • In Asia-Pacific, go to APNIC.net and enter the numeric address from Step 2 in the search box and select Go.
      • In Africa, go to AFRINIC.net and enter the numeric address from Step 2 in the search box and select Go.
    4. You’ll now be presented with a long list of information explaining the company that owns your IP address. Scroll down until you see Country and make sure that it matches your current location.
      • If the country listed is correct, please contact customer service.
      • If the country listed is not correct, get in touch with your Internet Service Provider or Network Administrator and request an IP address that matches the country in which you’re located.
    If you are unable to complete the above steps, please contact customer service by clicking on Start Live Chat or Call Us below for help determining if you are streaming from your correct region.
    Test the Internet Connection
    Make sure your iPad, iPhone or iPod touch has an Internet connection by attempting to visit a website (such as apple.com) in a web browser (such as Safari). If the page doesn't load, or is slow to load, try turning your device's WiFi connection off and then back on. If you're still not able to connect, you may have Internet connection issues.
     

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