The error you're seeing is typically caused by: An issue with the Netflix application itself An issue with some Netflix account information stored on the device An issue connecting to the Internet from your device In some cases, this error code may be accompanied by the following error message: Cannot play movie. Please try again later (1002).Follow the troubleshooting steps for your device below to resolve the issue. Apple TV Reboot your device Turn your iPad, iPhone or iPod touch off and wait for 10 seconds before turning it back on and trying Netflix again. If you need directions for rebooting your Apple device, see the iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting article on Apple's Support website. Reinstall the Netflix app Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it. From the main menu, touch and hold the Netflix app on the Home screen until it shakes. Tap the X in the top left corner of the Netflix icon, then tap Delete. (Once deleted, press the Home button to stop the shaking). Enter the App Store, search for "Netflix" and select the free Netflix app from Netflix, Inc. Tap the cloud icon. You will need to enter your iTunes password to install the app. Once installed, tap the Netflix icon. Enter the email and password for your Netflix account and tap Sign In. Try Netflix again. Test the Internet Connection Make sure your iPad, iPhone or iPod touch has an Internet connection by attempting to visit a website (such as apple.com) in a web browser (such as Safari). If the page doesn't load, or is slow to load, try turning your device's WiFi connection off and then back on. If you're still not able to connect, you may have Internet connection issues. iPhone, iPad, or iPod touch Reboot your device Turn your iPad, iPhone or iPod touch off and wait for 10 seconds before turning it back on and trying Netflix again. If you need directions for rebooting your Apple device, see the iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting article on Apple's Support website. Reinstall the Netflix app Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it. From the main menu, touch and hold the Netflix app on the Home screen until it shakes. Tap the X in the top left corner of the Netflix icon, then tap Delete. (Once deleted, press the Home button to stop the shaking). Enter the App Store, search for "Netflix" and select the free Netflix app from Netflix, Inc. Tap the cloud icon. You will need to enter your iTunes password to install the app. Once installed, tap the Netflix icon. Enter the email and password for your Netflix account and tap Sign In. Try Netflix again. Test the Internet Connection Make sure your iPad, iPhone or iPod touch has an Internet connection by attempting to visit a website (such as apple.com) in a web browser (such as Safari). If the page doesn't load, or is slow to load, try turning your device's WiFi connection off and then back on. If you're still not able to connect, you may have Internet connection issues.
