The error you're seeing is typically caused by: An issue with the Netflix app itself An issue with some Netflix account information stored on your device An issue connecting to the Internet from your device In some cases, this error code may be accompanied by the following error message: Please re-log in to Netflix. If the problem persists please visit the Netflix website. (117)Follow the troubleshooting steps for your device below to resolve the issue. Apple TV Note: This error only occurs on Apple TV 2 and Apple TV 3. If you experience this error on Apple TV 4, please ensure you are not experiencing Netflix Error UI-117 and contact customer service. Sign out of Netflix Note: If using the Apple remote application on an iPhone, iPod touch, or iPad, switch to the Apple TV remote to sign in Begin from the Netflix home screen. If your account has profiles, select Switch Profiles. If your account does not have profiles, continue to the following step. Select Sign Out. Sign back in and try Netflix again. iPhone, iPad, or iPod touch Reinstall the Netflix app Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it. From the main menu, touch and hold the Netflix app on the Home screen until it shakes. Tap the X in the top left corner of the Netflix icon, then tap Delete. (Once deleted, press the Home button to stop the shaking). Enter the App Store, search for "Netflix" and select the free Netflix app from Netflix, Inc. Tap the cloud icon. You will need to enter your iTunes password to install the app. Once installed, tap the Netflix icon. Enter the email and password for your Netflix account and tap Sign In. Try Netflix again.
