The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer. This error is usually caused by one of three things: A computer setting preventing Silverlight from storing files it needs to play your movie or TV show An issue with the Silverlight plugin itself An issue with the content you're trying to play To fix this error, follow the steps below for your Windows or Mac computer. Steps for Windows The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues on computers running Windows 7 or later. Netflix recommends using the Microsoft Fix It Tool to resolve this error. Fix it If the Fix it Tool didn't clear the error, or if you're running Windows XP or Vista, try the troubleshooting steps below. Troubleshoot your browser Clear browser cookies Your browser may be referencing an outdated or corrupted setting in the cookie file. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again. Restart your browser Sometimes restarting your browser can clear this issue. Quit your browser, restart it, and play your movie or TV show again. Try another browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on: Google Chrome on Windows XP Service Pack 2 or later. Mozilla Firefox on Windows Vista or later. Opera on Windows Vista Service Pack 2 or later. Clear your browser cache Open your Internet browser and follow the steps below, Internet Explorer (9 and Newer): Select the Gear icon . Select Internet Options. Under Browsing History, select Delete. Uncheck all except Temporary Internet Files. Select Delete. Firefox (10 and Newer): Click the Menu button. Select the history drop-down menu. Select the History button for newer versions. Select Clear Recent History. Under Details, uncheck everything except Cache. In the Time Range to Clear dropdown, select Everything. Then select Clear Now. Chrome (version 23 and newer): Click the Menu button . Select History. Select Clear Browsing Data and uncheck everything except Cached images and files. In the Obliterate the following items from dropdown, select the beginning of time. Select Clear Browsing Data. Steps for Mac Troubleshoot your browser Clear browser cookies Your browser may be referencing an outdated or corrupted setting in the cookie file. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again. Restart your browser Sometimes restarting your browser can clear this issue. Quit your browser, restart it, and play your movie or TV show again. Try another browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on: Google Chrome on Windows XP Service Pack 2 or later. Mozilla Firefox on Windows Vista or later. Opera on Windows Vista Service Pack 2 or later. Clear your browser cache Open your Internet browser and follow the steps below, Safari: In the menu bar, select Safari. Select Reset Safari and uncheck everything except Remove all website data. Select Reset. Firefox (10 and newer): In the menu bar select Firefox. Select Preferences. Select Privacy. Select the clear your recent history link and Uncheck everything except Cache. In the Time Range to Clear dropdown, select Everything. Select Clear Now.
