If you experience the error code C7010-1603 while trying to watch Netflix on your Google Chromebook, it typically indicates that you need to update your Operating System on your computer. Follow the troubleshooting steps below to resolve the issue. Check for Chromebook updates Click the arrow icon in the status area (in the lower-right corner, where your account picture appears). Select Restart to update. Your Chromebook will shut down and automatically restart after applying any necessary updates. Navigate to Netflix.com, and play your movie or TV show again. You can also manually check for any available updates with these steps: Click the status area in the lower-right corner, where your account picture appears. Select Settings. Click on Help on the left.