If you experience the error code C7111-1931 on your Google Chromebook, it typically indicates that there is some saved information preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue. Select Menu in the upper right corner of the browser window. Select Settings. Select Show Advanced Settings. Under Privacy, select Clear Browsing Data. Check Delete cookies and other site and plug-in data. Make sure the time listing is for The Beginning Of Time. Select Clear Browsing Data. Try playing Netflix again.
