The error you're seeing is typically caused by: An issue with the Netflix application itself An issue with some Netflix account information stored on the device An issue connecting to the Internet from your device In some cases, this error code may be accompanied by the following error message: Unable to load subtitles. (137)Follow the troubleshooting steps for your device below to resolve the issue. Apple TV Play another movie or TV show If you are able to successfully play another title, go to the Viewing Activity page and select the "Report a Problem" link next to the title that did not work. If you do not see the "Report a Problem" link, the problem has automatically been reported. iPhone, iPad, or iPod touch Play another movie or TV show If you are able to successfully play another title, go to the Viewing Activity page and select the "Report a Problem" link next to the title that did not work. If you do not see the "Report a Problem" link, the problem has automatically been reported.
