If you experience the error code M7020 on your computer, it typically indicates that there is some saved information preventing the Chrome browser from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue. Clear Browsing Data Select the Menu icon in the upper right corner of your browser. Select Settings. Select Show Advanced Settings. Under Privacy, select Clear Browsing Data. Check Delete cookies and other site and plug-in data. Make sure the time listing is for The Beginning Of Time. Select Clear Browsing Data. Try Netflix again.