If you experience the error code M7031-1101 on your computer, it typically points to an extension on your browser that is preventing Netflix from working properly. Follow the troubleshooting steps below to resolve the issue. Update Google Chrome Select the Menu icon from the upper right side of your browser. Select Settings. Select About from the menu on the left. Chrome will display the current version and automatically install available updates. Select Relaunch. Try Netflix again. Do you have anti-virus software installed? Sometimes anti-virus software can interfere with the player Netflix uses to play movies and TV shows. Quit your anti-virus software and play your TV show or movie again. If a TV show or movie resumes after you've quit your anti-virus software, this may indicate that the software is outdated or unintentionally preventing the Netflix service from playing. Please reach out to your anti-virus software manufacturer to address these issues. Some anti-virus software, like Kaspersky, may have additional components that prevent Netflix from streaming, even when the program is disabled. If disabling the anti-virus software doesn't resolve this issue, please reach out to your anti-virus software manufacturer to address these additional components and settings.
