If you experience the error code M7111-1101 on your PC or Mac computer, it typically points to a network connectivity issue that's preventing your computer from connecting to Netflix. Follow the troubleshooting steps below to resolve the issue. Clear the Netflix cookie from your web browser Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account. Select Sign In and enter your Netflix email and password. Try Netflix again. Update Google Chrome Select the Menu icon from the upper right side of your browser. Select Update Google Chrome. If you do not see this option, your browser is up to date. Select Relaunch. Try Netflix again. Powercycle your home network Turn off your device. Unplug both your modem and router and wait 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. Plug in your router and wait until no new indicator lights are blinking on. Turn on your device and try Netflix again.