If you experience the error code M7121-1331-4027, it typically indicates that there is some saved information preventing the Chrome browser from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue. Clear the Netflix cookie from your web browser Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account. Select Sign In and enter your Netflix email and password. Try Netflix again. Restart your computer Shut your computer down completely and restart it. Try Netflix again.