If you experience the error code M7353 on your computer, it typically points to an extension on your browser that is preventing Netflix from working properly. Follow the troubleshooting steps for your device below to resolve the issue. Steps for Windows Disable Chrome Extensions If you're using Chrome, you may want to disable unnecessary add-ons before trying again. To disable extensions in Chrome: In the Address Bar in Chrome, type chrome://extensions In the list of extensions, uncheck any boxes that say Enabled Navigate back to Netflix and try to play the movie or TV show again If these steps resolve your issue, you may want to try enabling your extensions one by one to see which one is preventing pages on the Netflix site from loading properly. Do you have anti-virus software installed? Sometimes anti-virus software can interfere with the player Netflix uses to play movies and TV shows. Quit your anti-virus software and play your TV show or movie again. If a TV show or movie resumes after you've quit your anti-virus software, this may indicate that the software is outdated or unintentionally preventing the Netflix service from playing. Please reach out to your anti-virus software manufacturer to address these issues. Steps for Mac Disable Chrome Extensions If you're using Chrome, you may want to disable unnecessary add-ons before trying again. To disable extensions in Chrome: In the Address Bar in Chrome, type chrome://extensions In the list of extensions, uncheck any boxes that say Enabled Navigate back to Netflix and try to play the movie or TV show again If these steps resolve your issue, you may want to try enabling your extensions one by one to see which one is preventing pages on the Netflix site from loading properly. Do you have anti-virus software installed? Sometimes anti-virus software can interfere with the player Netflix uses to play movies and TV shows. Quit your anti-virus software and play your TV show or movie again. If a TV show or movie resumes after you've quit your anti-virus software, this may indicate that the software is outdated or unintentionally preventing the Netflix service from playing. Please reach out to your anti-virus software manufacturer to address these issues.
