If you experience the error code M7361-1261-00000024 on your computer, it's typically due to your browser being in a private browsing mode. Follow the troubleshooting steps below to resolve the issue. Steps for Windows Create a new window in your browser. On your keyboard, press CTRL N. Sign in to Netflix and try watching again. Steps for Mac Create a new window in your browser. On your keyboard, press ⌘ N. Sign in to Netflix and try watching again.