If you experience the error code M7363-1262-00000027 while watching on your PC or Mac computer, it typically points to information stored on your browser that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue. Steps for Windows Refresh Chrome Data Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window. Type %userprofile%/appdata and select OK. Open the Local folder. Open the Google folder. Open the Chrome folder. Open the User Data folder. Open the Default folder. Open the File Systems folder. Select and delete the Plug-ins folder. Restart the Google Chrome browser and try Netflix again. Steps for Mac Refresh Chrome Data Open Finder from your Dock. Select Go at the op of the screen. Hold down the alt/option key and select Library. Open Application Support. Open the Google folder. Open the Chrome folder. Open the Profile 1 folder. If you do not see the Profile 1 folder, select the Default folder. Open the File System folder. Select Plugins and drag this folder to the trash. Empty your trash. Once your trash is empty, try Netflix again.