If you experience the error code M7703-1001 on your computer, it typically points to a component on your browser that needs to be updated or that is being blocked by a security setting or program. Follow the troubleshooting steps below to resolve the issue. Steps for Windows Create a new browser user profile There may be an issue with the data associated with your browser user profile. Follow the steps below to resolve the issue. (Note: Performing this step will remove any bookmarks or passwords that were previously saved on the browser. We recommend backing up your information before proceeding.) Exit Google Chrome completely - you may want to print the following steps. Press the Windows Key R to bring up the run dialogue box. Enter the following and click Ok: On Windows XP: %USERPROFILE%/Local Settings/Application Data/Google/Chrome/User Data On Windows Vista/ Windows 7/ Windows 8/ Windows 10: %LOCALAPPDATA%/Google/Chrome/User Data Locate the Default folder in the directory window that opens and rename it as "Backup default." Open Google Chrome and try Netflix again. A new Default folder will be automatically created as you start using the browser. Steps for Mac Create a new browser user profile There may be an issue with the data associated with your browser user profile. Follow the steps below to resolve the issue. (Note: Performing this step will remove any bookmarks or passwords that were previously saved on the browser. We recommend backing up your information before proceeding.) Quit Google Chrome completely - you may want to print the following steps. In the Mac menu bar at the top of the screen, click Go. Select Go to Folder. Enter the following in the text field, then press Go: ~/Library/Application Support/Google/Chrome/ Locate the Default folder in the directory window that opens and rename it "Backup default." Open Google Chrome and try Netflix again. A new Default folder will be automatically created as you start using the browser.
