The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer. This error is usually caused by one of three things: A computer setting preventing Silverlight from storing files it needs to play your movie or TV show An issue with the Silverlight plugin itself An issue with the content you're trying to play To fix this error, follow the steps below for your Windows or Mac computer. Steps for Windows The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues on computers running Windows 7 or later. Netflix recommends using the Microsoft Fix It Tool to resolve this error. Fix it If the Fix it Tool didn't clear the error, or if you're running Windows XP or Vista, try the troubleshooting steps below. Use an alternate browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on: Google Chrome on Windows XP Service Pack 2 or later. Mozilla Firefox on Windows Vista or later. Opera on Windows Vista Service Pack 2 or later. Check the date and time settings on your PC There may be a problem playing a TV show or movie if the date and time set on your PC are incorrect. To set the date and time on your Windows PC: Windows 10 Click or tap the clock in the lower right side of the task bar. Select Date and time settings. Toggle Set time automatically to On. Toggle Adjust for daylight saving time automatically to On. Toggle Set time zone automatically to On. Close Settings to save your changes. Restart your browser and try Netflix again. Windows 8 / 7 / Vista Click or tap the clock in the lower-right side of the task bar. Select Change date and time settings, then select Change date and time. Set the calendar to the correct Time and Date including the year, then select OK. Select OK. Restart your browser and try Netflix again. Windows XP Double-click the clock in the lower-right side of the task bar to open Date and Time Properties. Set the calendar to the correct Time and Date, including the year, then click OK. Restart your browser and try Netflix again. Troubleshoot your browser Clear browser cookies Your browser may be referencing an outdated or corrupted setting in the cookie file. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again. Restart your browser Sometimes restarting your browser can clear this issue. Quit your browser, restart it, and play your movie or TV show again. Try another browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on: Google Chrome on Windows XP Service Pack 2 or later. Mozilla Firefox on Windows Vista or later. Opera on Windows Vista Service Pack 2 or later. Make sure application storage is turned on The Microsoft Silverlight plug-in requires application storage to be turned on in order to stream movies and TV shows from Netflix.com. Right-click on the error message and choose Silverlight. If you are using a touchscreen device, you may need to connect an external keyboard and mouse to complete this step. Click the Application Storage tab. Make sure the Enable application storage box is checked. Click Ok to close the window. Play your movie or TV show again. Delete Silverlight application storage Right Click on the error message and choose Silverlight. If you are using a touchscreen device, you may need to connect an external keyboard and mouse to complete this step. Click the Application Storage tab. Verify https://movies.netflix.com/ is listed under the Web site column. Select Delete all... Click Yes. Click OK. Close and re-open your web browser and try to play a title again. Turn off private browsing, sandbox or Incognito mode Private browsing, also called sandbox mode or Incognito mode, prevents Netflix from using cookies to store information needed to stream video from our service. It may also force the Microsoft Silverlight plug-in used by Netflix.com to install every time you launch your browser. Internet Explorer: Internet Explorer may have private browsing set to enabled at all times. The following instructions are for Internet Explorer 8, but may work for other versions. If you are unable to locate Group Policy Editor, skip to the next step. Open the Group Policy Editor Go to Start, type gpedit.msc into the search box and press Enter. Navigate to Computer
