This error is usually caused by an Internet or home network connection problem that is preventing playback. We recommend following the steps below to resolve the issue on your Windows or Mac computer. Steps for Windows Use an alternate browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on: Google Chrome on Windows XP Service Pack 2 or later. Mozilla Firefox on Windows Vista or later. Opera on Windows Vista Service Pack 2 or later. Does your network allow streaming? School campuses, corporate VPNs, hotels or hospital networks sometimes do not allow streaming - you will not be able to watch movies and TV shows through Netflix. Contact your network administrator to find out if streaming is allowed or for help connecting to Netflix. Check your IP address Disable any proxies, VPN’s, or other software that might route your Internet traffic outside of your current region. For best results, we also recommend ensuring your device's network settings are set to Automatic. Check your current IP address by visiting whatismyip.com. Note the x.x.x.x address at the top of the page. Verify your IP address's location. In North America, go to ARIN.net and enter the numeric address from Step 2 in the box located at the top right next to SEARCH Whois. Press the blue button to the right of the box. In Latin America and the Caribbean, go to LACNIC.net and enter the numeric address from Step 2 in the search box and select Search. In Europe, go to RIPE.net and enter the numeric address from Step 2 in the search box and select Search. In Asia-Pacific, go to APNIC.net and enter the numeric address from Step 2 in the search box and select Go. In Africa, go to AFRINIC.net and enter the numeric address from Step 2 in the search box and select Go. You’ll now be presented with a long list of information explaining the company that owns your IP address. Scroll down until you see Country and make sure that it matches your current location. If the country listed is correct, please contact customer service. If the country listed is not correct, get in touch with your Internet Service Provider or Network Administrator and request an IP address that matches the country in which you’re located. If you are unable to complete the above steps, please contact customer service by clicking on Start Live Chat or Call Us below for help determining if you are streaming from your correct region. Steps for Mac Use an alternate browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome or Opera and try Netflix again. Our web player works best on: Google Chrome on OS X 10.6 (Snow Leopard) or later. Opera on OS X 10.9 (Mavericks) or later. Does your network allow streaming? School campuses, corporate VPNs, hotels or hospital networks sometimes do not allow streaming - you will not be able to watch movies and TV shows through Netflix. Contact your network administrator to find out if streaming is allowed or for help connecting to Netflix. Check your IP address Disable any proxies, VPN’s, or other software that might route your Internet traffic outside of your current region. For best results, we also recommend ensuring your device's network settings are set to Automatic. Check your current IP address by visiting whatismyip.com. Note the x.x.x.x address at the top of the page. Verify your IP address's location. In North America, go to ARIN.net and enter the numeric address from Step 2 in the box located at the top right next to SEARCH Whois. Press the blue button to the right of the box. In Latin America and the Caribbean, go to LACNIC.net and enter the numeric address from Step 2 in the search box and select Search. In Europe, go to RIPE.net and enter the numeric address from Step 2 in the search box and select Search. In Asia-Pacific, go to APNIC.net and enter the numeric address from Step 2 in the search box and select Go. In Africa, go to AFRINIC.net and enter the numeric address from Step 2 in the search box and select Go. You’ll now be presented with a long list of information explaining the company that owns your IP address. Scroll down until you see Country and make sure that it matches your current location. If the country listed is correct, please contact customer service. If the country listed is not correct, get in touch with your Internet Service Provider or Network Administrator and request an IP address that matches the country in which you’re located. If you are unable to complete the above steps, please contact customer service by clicking on Start Live Chat or Call Us below for help determining if you are streaming from your correct region.
