Netflix Error Code: N8103 103

The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.
This error is usually caused by one of three things:

• A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
• An issue with the Silverlight plugin itself
• An issue with the content you're trying to play

To fix this error, follow the steps below for your Windows or Mac computer.
Steps for Windows

The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues on computers running Windows 7 or later. Netflix recommends using the Microsoft Fix It Tool to resolve this error.
Fix it

If the Fix it Tool didn't clear the error, or if you're running Windows XP or Vista, try the troubleshooting steps below.
Use an alternate browser
We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:

• Google Chrome on Windows XP Service Pack 2 or later.
• Mozilla Firefox on Windows Vista or later.
• Opera on Windows Vista Service Pack 2 or later.

Check the date and time settings on your PC
There may be a problem playing a TV show or movie if the date and time set on your PC are incorrect. To set the date and time on your Windows PC:
Windows 10

1. Click or tap the clock in the lower right side of the task bar.
2. Select Date and time settings.
3. Toggle Set time automatically to On.
4. Toggle Adjust for daylight saving time automatically to On.
5. Toggle Set time zone automatically to On.
6. Close Settings to save your changes.
7. Restart your browser and try Netflix again.

Windows 8 / 7 / Vista

1. Click or tap the clock in the lower-right side of the task bar.
2. Select Change date and time settings, then select Change date and time.
3. Set the calendar to the correct Time and Date including the year, then select OK.
4. Select OK.
5. Restart your browser and try Netflix again.

Windows XP

1. Double-click the clock in the lower-right side of the task bar to open Date and Time Properties.
2. Set the calendar to the correct Time and Date, including the year, then click OK.
3. Restart your browser and try Netflix again.

Clear the Silverlight temporary files on Windows XP
Note: Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files.

1. Quit all open browsers - including this window! You may want to print the following steps.
2. Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window.
3. Type %userprofile% and select OK.
4. Open the Local Settings folder.
   • If you do not see the Local Settings folder, you may need to enable hidden files and folders:
     1. Click Tools.
     2. Click Folder Options.
     3. Click the View tab.
     4. Select Show Hidden Files and Folders.
     5. Click OK.
     6. Now open the Local Settings folder.
     Note: If you enable Show Hidden Files and Folders, make sure to change back to Do Not Show Hidden Files and Folders when you are through with the steps below.
5. Open the Application Data folder.
6. Open the Microsoft folder.
7. Open the Silverlight folder.
8. Right click on the is folder and choose Delete.
9. Open your web browser and try to play a title again.

Clear the Silverlight temporary files on all other supported Windows versions
Note: Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files.

1. Quit all open browsers - including this window! You may want to print the following steps.
2. Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window.
3. Type %userprofile%/appdata and select OK.
4. Open the LocalLow folder.
5. Open the Microsoft folder.
6. Open the Silverlight folder.
7. Right-click on the is folder and select Delete.
8. Open a browser and try to play the title again.

Troubleshoot network connection issues
If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.
Steps for Mac

Use an alternate browser
We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome or Opera and try Netflix again. Our web player works best on:

• Google Chrome on OS X 10.6 (Snow Leopard) or later.
• Opera on OS X 10.9 (Mavericks) or later.

Check the date and time settings
There may be a problem playing a video if the date and time set on your Mac is incorrect.
Note: If the date and time on your Mac are correct, skip this step.
To set the date and time on your Mac:

1. Click the clock in the upper right-hand corner of the menu bar and select Date