The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer. This error is usually caused by one of three things: A computer setting preventing Silverlight from storing files it needs to play your movie or TV show An issue with the Silverlight plugin itself An issue with the content you're trying to play To fix this error, follow the steps below for your Windows or Mac computer. Steps for Windows Use an alternate browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on: Google Chrome on Windows XP Service Pack 2 or later. Mozilla Firefox on Windows Vista or later. Opera on Windows Vista Service Pack 2 or later. The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues on computers running Windows 7 or later. Netflix recommends using the Microsoft Fix It Tool to resolve this error. Fix it If the Fix it Tool didn't clear the error, or if you're running Windows XP or Vista, try the troubleshooting steps below. Make sure your Windows user account can access Netflix.com The Microsoft Silverlight player on which Netflix.com runs requires that your Windows user account have administrative rights. To confirm your account has admin rights, try the following troubleshooting steps: Run browser as Administrator Quit all open browsers - including this window! You may want to print the following steps. Click on the Start Menu in the bottom left hand corner of your screen. Select All Programs. From the items listed, right-click (or press and hold on touchscreen devices) on your preferred browser icon (Netflix supports Internet Explorer, Firefox, and Google Chrome). Select Run as Administrator. If prompted, select Allow. Use this newly opened window to play your movie or TV show again. Attempting to play again from the original browser window will likely result in the same error. If these steps allow you to stream movies and TV shows from Netflix.com, your account does not have administrative rights. Talk to your computer manufacturer/administrator to add administrative rights to your account. Log in as another Windows user If you are able to play your movie or TV show, the new user account has the needed permissions to use the Silverlight player. Make sure your Windows user account can access Netflix.com (Windows 8) The Microsoft Silverlight player on which Netflix.com runs requires that your Windows user account have administrative rights. To confirm your account has admin rights, try the following troubleshooting steps: Run Internet Explorer with Administrator privileges Quit all open browsers - including this window! You may want to print the following steps. Right-click the Internet Explorer icon on the task bar. In the menu that pops up, right-click Internet Explorer. Click Run as Administrator. If prompted, select Allow. Play your movie or TV show again If these steps allow IE to stream movies and TV shows from Netflix.com, your account does not have administrative rights. Talk to your network administrator to add administrative rights to your account. Log in as another Windows user If you are able to play your movie or TV show, the user account has the needed permissions to use the Silverlight player. Steps for Mac Use an alternate browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome or Opera and try Netflix again. Our web player works best on: Google Chrome on OS X 10.6 (Snow Leopard) or later. Opera on OS X 10.9 (Mavericks) or later. Stop streaming on other devices You may be streaming to more devices than your account plan permits. Stop streaming to other devices and play your movie or TV show again. If you continue to get the error, the issue will resolve itself within 2 hours. If you'd like to upgrade your account to include more streams, you can change your Netflix plan. Troubleshoot your browser Clear browser cookies Your browser may be referencing an outdated or corrupted setting in the cookie file. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again. Restart your browser Sometimes restarting your browser can clear this issue. Quit your browser, restart it, and play your movie or TV show again. Try another browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on: Google Chrome on Windows XP Service Pack 2 or later. Mozilla Firefox on Windows Vista or later. Opera on Windows Vista Service Pack 2 or later.
