If you experience the error code UI-502, it typically points to some information on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue. Blu-ray Player Restart the device Unplug your device from power for at least 1 minute. While the device is unplugged, press the power button on the device to discharge it. Plug your device back in. Turn your device on with the power button. Try Netflix again. Sign out then sign in Begin from the Netflix home screen. Navigate up and select Settings or the Gear icon . Select Sign out. Select Yes to confirm. Once signed out, sign back in and try Netflix again. If you cannot locate Settings or the Gear icon: From within the Netflix application, use the arrows on your remote to enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Select Sign out, Start Over or Deactivate. Once signed out, sign back in and try Netflix again. Set-top Box or Streaming Media Player Restart the device Unplug your device from power for at least 1 minute. While the device is unplugged, press the power button on the device to discharge it. Plug your device back in. Turn your device on with the power button. Try Netflix again. Sign out then sign in Begin from the Netflix home screen. Navigate up and select Settings or the Gear icon . Select Sign out. Select Yes to confirm. Once signed out, sign back in and try Netflix again. If you cannot locate Settings or the Gear icon: From within the Netflix application, use the arrows on your remote to enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Select Sign out, Start Over or Deactivate. Once signed out, sign back in and try Netflix again. Smart TV Restart your Smart TV Unplug your TV from power for at least 1 minute. While the TV is unplugged, press the power button on the TV to discharge it. If you cannot access the power button, leave your TV unplugged for at least 3 minutes. Plug your TV back in. Turn your TV on. Try Netflix again. Sign out then sign in Begin from the Netflix home screen. Navigate up and select Settings or the Gear icon . Select Sign out. Select Yes to confirm. Once signed out, sign back in and try Netflix again. If you cannot locate Settings or the Gear icon: From within the Netflix application, use the arrows on your remote to enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Select Sign out, Start Over or Deactivate. Once signed out, sign back in and try Netflix again. All other devices We are currently researching this error. To help us investigate, please contact customer service.
