If you experience the error code UI-800-2, it typically points to some information on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue. Blu-ray Player Restart the device Unplug your device from power for at least 1 minute. While the device is unplugged, press the power button on the device to discharge it. Plug your device back in. Turn your device on with the power button. Try Netflix again. Sign out of Netflix On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below. Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below. Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up Select Reset. If you do not see Reset, select Sign Out or Deactivate. Once you are signed out, sign back in and try Netflix again. Roku Restart your Roku Unplug your Roku from power for at least 10 seconds. Plug it back in. Turn your Roku on by pressing any button on the Roku remote. Wait 1 full minute. Try Netflix again. Set-top Box or Streaming Media Player Restart the device Unplug your device from power for at least 1 minute. While the device is unplugged, press the power button on the device to discharge it. Plug your device back in. Turn your device on with the power button. Try Netflix again. Smart TV Restart your Smart TV Unplug your TV from power for at least 1 minute. While the TV is unplugged, press the power button on the TV to discharge it. If you cannot access the power button, leave your TV unplugged for at least 3 minutes. Plug your TV back in. Turn your TV on. Try Netflix again. Sign out of Netflix On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below. Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below. Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up Select Reset. If you do not see Reset, select Sign Out or Deactivate. Once you are signed out, sign back in and try Netflix again. All other devices We are currently researching this error. To help us investigate, please contact customer service.
