If you experience the error code UI3001-1000 while watching on your PC or Mac computer, it may be because you're using a bookmark or favorite that links to a page on the Netflix website that automatically plays a given title. Follow the troubleshooting steps below to resolve the issue. Clear the Netflix cookie from your web browser Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account. Select Sign In and enter your Netflix email and password. Try Netflix again. Create and verify a new Netflix bookmark Stop playing your movie or TV show, if you haven't already. From the Netflix home page, create a new bookmark or favorite. Close the Netflix window. Verify your newly-created bookmark or favorite by using it to navigate to the Netflix website.