Netflix: Fix Missing Component Error Code M7357-1003

Discussion in 'Windows Know Base' started by securityhope, Apr 1, 2017.

  1. securityhope

    securityhope Administrator Staff Member

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    Netflix-something-went-wrong-missing-component.png

    If you are using Google Chrome to watch a show on Netflix and receive error that says “Whoops,. something went wrong… Missing Component. Error code M7357-1003“, give these steps a try to fix the issue.

    Fix 1 – Enable Widevine Plugin
    1. Type “chrome://plugins” in the Chrome address bar, then press “Enter“.
    2. Find the “Widevine Content Decryption Module” and ensure it is enabled. (If the option says “Disable”, the plugin is enabled).
      Widevine-enabled.png
    Fix 2 – Clear WidevineCDM folder

    Windows
    1. Hold the Windows Key and press “R” to bring up the Windows Run dialog.
    2. Type “%userprofile%\appdata\Local\Google\Chrome\User Data” without quotes, then select “OK“.
    3. Bring up Chrome, and type “chrome://components“, then press “Enter“.
    4. Select the “Check for update” button under “WidevineCdm“.
    Mac
    1. Hold the “Option” key and select “Go“.
    2. Choose “Library“
    3. Navigate to “Application Support” > “Google” > “Chrome“.
    4. Delete the “WidevineCDM” folder.
    5. Bring up Chrome, and type “chrome://components“, then press “Enter“.
    6. Select the “Check for update” button under “WidevineCdm“.
     

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